Archive for Field Service

CSX’s Key Metrics for Seamless Rail Services

CSX is a supplier of rail-based freight transportation in North America, and they recently restructured the operations and workforce. The STB (Surface Transportation Board) stated that they have received several “informal complaints” from shippers about CSX’s deteriorating rail services, which coincided with CSX’s restructuring process. To address the concerns, CSX is transitioning to precision scheduled […]

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Zero-Touch Deployment at the IIoT Edge

This week I’m visiting some ARC clients in Japan as a follow-up to last week’s ARC Tokyo Forum. My main take-away from the Tokyo Forum (before jet-lag incapacitated me) is that you can’t have too many resources in an IIoT edge platform, especially if your installation needs to scale up or support mission-critical functions. Sadly, […]

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Rental Equipment Lifecycle Management with IIoT

Part 3 of a three part series on the impact of IIoT on OEMs and their dealerships. Part 1.  Part 2. IIoT-enabled remote connectivity and analytics offer equipment dealerships and rental companies an opportunity to grow revenues through new maintenance services, while providing higher uptime and customer satisfaction for the end user.  OEMs, dealerships and […]

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Robot Service: Don’t Call Us, We’ll Call You

Don’t call us, we’ll call you. That’s a brief encapsulation of what ABB is offering with its new Connected Services for robots, which the company recently demonstrated for the first time here in Singapore at The Digital Future, an event organized by and held at the Advanced Remanufacturing and Technology Centre (ARTC) , a government […]

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Pokemon Go Reveals the World of Augmented Reality

I knew something was up when my wife suggested “going for a walk” at noon two Sundays ago. If you have ever been to Singapore you’ll know that with year-round temperatures of 33 deg C (92 deg F) and humidity of 80 percent, a midday amble does not usually make for the most pleasant experience. […]

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